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Digital Leadership: Communication and Influence

This course explores the specific communication needs of a digital professional and gives you tools and behaviours that you can practically implement in your own work life.

What you’ll learn:

  • Communicate as a digital subject expert, understanding how to adapt your communication style for non-technical stakeholders
  • Explain methods of influencing without authority (upwards and sideways communication)
  • Explain the concept of emotional intelligence and understand how to demonstrate it
  • Understand how to demonstrate leadership behaviours
  • Know how to use feedback as a tool to improve your own and other’s performance and satisfaction

Course overview

  • 60-90 minutes of on-demand training
  • Videos
  • Interactive elements to explore
  • Scenarios to connect the topics to your work
  • Access on mobile and desktop

Course content

  • Bringing IT to the table
    Explore the key considerations when working with non-IT stakeholders
  • Being the expert
    Discover the behaviours you can adopt to demonstrate your professionalism
  • Leading projects and teams
    Find out about the team working concepts that you can use in your leadership
  • Emotional intelligence
    Learn about the key elements of emotional intelligence and working with boundaries
  • Feedback and improvements
    Delve into models for giving and receiving feedback effectively
£36.00
£36.00

Earn a digital badge upon completion

Set up a BCS account to access the course

This course will be particularly useful if you have – or want to have – one of these roles:

  • Middle management (looking to progress)
  • Upper management (looking to improve)
  • Scrum Master
  • Product Manager
  • Product Owner
  • Project Manager
  • Software Developer
  • Project leader
  • Sprint lead

 

We’ve all heard how important it is to communicate, collaborate, and show empathy when it comes to leading teams effectively. But what do these things look like in practice?

In the real world, when you’re face to face or screen to screen with another person, what’s really going to make that interaction valuable?

At the end of this course, you’ll be able to put your knowledge to the test and gain a digital badge which you can use to prove that you’ve successfully completed your training.